Terms of Service

Last Updated: September 3, 2026

Overview

This website is operated under the store name SproutNest. Throughout this website, the terms “SproutNest,” “we,” “us,” and “our” refer to the operator of SproutNest.

SproutNest provides this website, including the information, products, features, and services available through it, subject to these Terms of Service.

These Terms of Service apply to all website visitors, customers, purchasers, and other users of https://sproutnest.us.

By accessing our website, creating an account, submitting information, or purchasing a product, you agree to these Terms of Service and the policies incorporated into them, including our:

• Privacy Policy
• Shipping & Delivery Policy
• Return & Refund Policy
• Any product-specific terms or notices displayed before purchase

Please read these Terms carefully. If you do not agree to them, you should not use this website or place an order.

Nothing in these Terms excludes or limits any consumer right that cannot legally be excluded or waived.

1. Eligibility to Use the Website

You must be at least the age of majority in your place of residence or have the permission and supervision of a parent or legal guardian to use this website.

By placing an order, you represent that:

• You are legally capable of entering into a binding agreement
• The information you provide is truthful and accurate
• You are authorized to use the selected payment method
• Your purchase and intended use of the product are lawful

Products intended for adult use, hazardous applications, powered equipment, chemicals, cutting tools, pest-control activities, or other potentially dangerous purposes must be purchased and used only by a legally competent adult.

2. Account and Customer Information

You may be required to provide information such as your name, email address, billing address, shipping address, telephone number, and payment details.

You agree to provide information that is accurate, complete, and current. You are responsible for promptly correcting inaccurate information and for maintaining the confidentiality of any account credentials.

You are responsible for activity conducted through your account unless it results from circumstances for which you are not legally responsible.

Please notify us promptly at ionalewblopakq@gmail.com if you suspect unauthorized account use, payment activity, or access to your information.

3. Permitted Use

You may use this website only for lawful personal or business shopping purposes.

You may not:

• Use the website or products for an unlawful, fraudulent, deceptive, or unauthorized purpose
• Submit false customer, payment, billing, shipping, or identity information
• Attempt to access another person’s account
• Interfere with website security, performance, or availability
• Introduce viruses, malicious code, automated attacks, or harmful technology
• Scrape, copy, harvest, reproduce, or commercially exploit website content without authorization
• Circumvent product restrictions, purchase limits, or security controls
• Use the website to violate intellectual property, privacy, publicity, or other legal rights
• Place orders through unauthorized bots or automated purchasing systems
• Engage in abusive, threatening, discriminatory, or harassing conduct toward our staff, service providers, or customers

We may restrict or terminate access when reasonably necessary to address suspected fraud, unlawful activity, security risks, policy abuse, payment risk, or material violations of these Terms.

We will exercise this right consistently with applicable law and will not unlawfully discriminate against customers.

4. Product Information

We make reasonable efforts to present product descriptions, specifications, dimensions, compatibility information, photographs, colors, materials, quantities, and availability accurately.

However:

• Screen settings may affect how colors appear
• Packaging or product appearance may change
• Measurements may have reasonable manufacturing tolerances
• Manufacturers may update product specifications
• Natural materials may vary in color, texture, size, or appearance
• Product photographs may include props or accessories not included with the product
• Gardening outcomes may vary according to climate, soil, water, weather, installation, maintenance, and user practices

Customers are responsible for reviewing the complete product description, dimensions, included components, compatibility requirements, warnings, restrictions, and usage instructions before ordering.

If an important product description or specification is materially inaccurate, please contact us so we can review the issue under our Return & Refund Policy and applicable law.

5. Gardening Products and Product Safety

Gardening products may involve risks if they are assembled, installed, stored, handled, or used incorrectly.

You agree to:

• Read and follow all product labels, manuals, warnings, and instructions
• Use appropriate protective equipment when necessary
• Keep tools, chemicals, fertilizers, pesticides, sharp objects, batteries, and small parts away from children and pets
• Verify that a product is suitable for its intended purpose, environment, and local climate
• Follow applicable laws concerning pesticides, fertilizers, chemicals, seeds, plants, water use, waste disposal, and restricted materials
• Use electrical, powered, cutting, lifting, or structural products only within their stated limits
• Obtain qualified assistance when installation or use requires specialized knowledge

Content on our website is provided for general product and educational information. It is not a substitute for professional horticultural, agricultural, engineering, electrical, structural, medical, veterinary, environmental, or legal advice.

We do not guarantee specific plant growth, crop yields, pest-control results, germination rates, landscaping outcomes, or compatibility with every climate, soil condition, plant species, or gardening method unless an express written guarantee is provided for a particular product.

This section does not limit liability that cannot legally be excluded.

6. Product Availability

Products may have limited availability and may be discontinued or unavailable without advance notice.

Adding a product to a shopping cart does not reserve inventory. We may limit quantities per customer, household, account, payment method, billing address, shipping address, or order when reasonably necessary to:

• Manage limited inventory
• Comply with legal or shipping restrictions
• Prevent fraud or unauthorized resale
• Correct pricing or listing errors
• Protect customers and website security

If an ordered product becomes unavailable, we may contact you to offer an alternative, remove the unavailable item, or cancel and refund the affected amount.

We will not substitute a materially different product without your agreement.

7. Prices and Currency

Prices are displayed in the currency shown on the website or during checkout.

Prices may change before an order is placed. A price change will not ordinarily affect an order already accepted, except where there is an obvious pricing error, fraud, or another circumstance recognized by applicable law.

The final amount shown during checkout may include:

• Product price
• Shipping charges
• Applicable taxes
• Discounts
• Other charges disclosed before purchase

International customers may be responsible for customs duties, import taxes, brokerage charges, and similar fees, as explained in our Shipping & Delivery Policy.

Your payment provider may impose currency-conversion or international transaction fees. These fees are determined by the payment provider and are not collected by SproutNest.

8. Pricing and Listing Errors

Although we make reasonable efforts to maintain accurate listings, typographical, pricing, description, availability, or technical errors may occur.

If an obvious or material error affects your order, we may contact you to:

• Confirm whether you wish to proceed using the corrected information; or
• Cancel the affected product and issue a refund

We will not charge a higher corrected price without your agreement.

If payment has already been collected for a canceled product, the applicable amount will be refunded to the original payment method.

9. Orders and Order Acceptance

Submitting an order is an offer to purchase the selected products under these Terms.

An automated order confirmation acknowledges receipt of the order but does not necessarily mean that the order has been finally accepted or shipped.

An order may be declined or canceled for legitimate reasons, including:

• Product unavailability
• Pricing or listing errors
• Payment authorization failure
• Suspected fraud or unauthorized activity
• Incorrect or incomplete customer information
• Shipping or legal restrictions
• Inability to deliver to the supplied address
• Unusual quantities suggesting unauthorized resale
• Material violation of these Terms

If we cancel an order after collecting payment, we will refund the applicable amount to the original payment method.

10. Order Changes and Cancellations

Cancellation or address-change requests should be submitted within 12 hours after purchase.

We will make reasonable efforts to accommodate a request, but changes and cancellations are not guaranteed after processing or fulfillment has begun.

Once an order has been shipped, it normally cannot be canceled. An eligible return may be requested after delivery according to our Return & Refund Policy.

11. Payment

Available payment methods are displayed during checkout.

By submitting payment information, you represent that:

• You are authorized to use the payment method
• The payment information is accurate
• You authorize the applicable charges associated with the order
• You will not knowingly initiate a false or fraudulent payment dispute

Payments may be processed by third-party payment providers. We may not directly receive or store complete payment card details.

An order may be delayed, held, or canceled if payment cannot be authorized or additional verification is reasonably required.

12. Shipping and Delivery

Order processing, shipping fees, delivery estimates, tracking, address issues, customs charges, delayed shipments, missing packages, and delivery claims are governed by our Shipping & Delivery Policy.

Delivery dates are estimates unless expressly identified as guaranteed. If we cannot ship within the promised period, we will provide the options required by applicable law.

Customers are responsible for supplying a complete and accurate delivery address.

13. Returns, Exchanges, and Refunds

Return eligibility, authorization requirements, return shipping, exchanges, damaged products, refund deductions, and processing times are governed by our Return & Refund Policy.

Do not send products to our business correspondence address unless customer support has confirmed the correct return address and instructions in writing.

Nothing in our Return & Refund Policy limits any non-waivable consumer right or remedy.

14. Reviews and User-Submitted Content

If you submit a review, photograph, comment, suggestion, testimonial, question, or other content, you represent that:

• You created it or have permission to submit it
• It is truthful and based on genuine experience where represented as a review
• It does not infringe another person’s rights
• It does not contain unlawful, defamatory, threatening, deceptive, confidential, or malicious material
• It does not contain malware, unauthorized advertising, or irrelevant promotional content

You retain ownership of your content. By submitting it for publication, you grant SproutNest a non-exclusive, worldwide, royalty-free license to host, reproduce, format, display, and use that content in connection with operating and promoting the store, subject to applicable law and our Privacy Policy.

We may moderate or remove content that violates these Terms, but we are not obligated to publish every submission.

We will not knowingly present fabricated reviews as genuine customer experiences.

15. Intellectual Property

The website and its original content—including its text, layout, graphics, logos, icons, photographs, videos, product organization, and software—may be protected by copyright, trademark, and other intellectual property laws.

You may access and use the website for lawful personal shopping purposes. No content may be copied, reproduced, distributed, modified, republished, sold, scraped, or commercially exploited without authorization, except where permitted by law.

Product names, trademarks, logos, and images belonging to manufacturers or other third parties remain the property of their respective owners. Their appearance does not necessarily imply endorsement, sponsorship, or affiliation.

16. Third-Party Services and Links

Our website may use or link to third-party services, including:

• Payment processors
• Shipping carriers
• Analytics providers
• Review platforms
• Social media services
• Mapping or tracking tools
• External websites

Third-party services may be governed by their own terms and privacy policies. We do not control independent third-party websites and are not responsible for their content, security, availability, or practices.

A third-party link is provided for convenience and does not necessarily constitute an endorsement.

This section does not excuse SproutNest from responsibility for third-party providers where applicable law makes us responsible.

17. Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

By using the website, you acknowledge that information may be processed by service providers involved in payments, order fulfillment, shipping, customer support, analytics, fraud prevention, and website operation, as permitted by our Privacy Policy and applicable law.

18. Website Availability

We may update, maintain, suspend, or modify portions of the website when reasonably necessary.

We do not guarantee that the website will always operate without interruption, delay, error, or security risk. However, we will use reasonable efforts to maintain the website and correct material issues within our control.

We are not responsible for interruptions caused by circumstances outside our reasonable control, subject to applicable law.

19. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and its general informational content are provided on an “as available” basis.

We do not make warranties beyond those expressly stated for a product or required by law.

This disclaimer does not exclude or restrict:

• Express product warranties that we have provided
• Statutory warranties or consumer guarantees
• Rights relating to materially defective or misdescribed products
• Liability that cannot legally be excluded

Some jurisdictions do not allow certain warranty exclusions, so some parts of this section may not apply to you.

20. Limitation of Liability

To the fullest extent permitted by applicable law, SproutNest will not be liable for indirect, incidental, special, exemplary, or consequential losses that were not reasonably foreseeable when the agreement was formed.

Where liability may lawfully be limited, our aggregate liability concerning a particular order will not exceed the amount paid for the product or order giving rise to the claim.

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation
• Willful misconduct or gross negligence where it cannot be limited
• Death or personal injury caused by negligence where liability cannot be limited
• Breach of non-waivable statutory rights
• Any other liability that applicable law prohibits us from excluding

Because some jurisdictions do not allow certain exclusions or limitations, these limitations apply only to the extent permitted in your jurisdiction.

21. Indemnification

To the extent permitted by law, you agree to be responsible for reasonably foreseeable losses, liabilities, and expenses arising directly from your:

• Unlawful use of the website
• Fraudulent conduct
• Material violation of these Terms
• Infringement of another person’s rights
• Submission of unlawful or unauthorized content

This section does not require you to compensate SproutNest for losses caused by our own breach, negligence, unlawful conduct, or matters for which you are not legally responsible.

22. Fraud Prevention and Policy Abuse

We may use reasonable verification and fraud-prevention measures to protect customers, payment providers, and our store.

We may retain and provide relevant transaction evidence—including order details, tracking, delivery confirmation, customer communications, account records, and policy acceptance information—to payment processors, carriers, regulators, law enforcement, or other authorized parties when reasonably necessary and legally permitted.

We may restrict transactions associated with suspected fraud, product substitution, materially false claims, repeated policy abuse, or unauthorized payment activity.

23. Force Majeure

We are not responsible for a delay or failure caused by events outside our reasonable control, such as natural disasters, severe weather, war, civil disturbance, epidemics, government actions, customs delays, transportation disruptions, labor interruptions, telecommunications failures, or carrier emergencies.

This section does not remove any right to cancellation, refund, or another remedy that applicable law provides when performance is delayed or cannot be completed.

24. Governing Law

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

However, this choice of law does not deprive a consumer of mandatory protections provided by the law of the consumer’s usual place of residence when those protections apply regardless of the chosen law.

Before commencing formal proceedings, both parties are encouraged to contact one another and make a reasonable good-faith effort to resolve the dispute. This does not prevent either party from exercising urgent or non-waivable legal rights.

Nothing in these Terms requires a consumer to waive access to a court, regulator, payment-provider process, or remedy that cannot lawfully be waived.

25. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or separated from the remaining Terms.

The remaining provisions will continue in effect.

26. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we permanently waive the right to enforce it later.

A waiver is effective only when clearly made in writing and does not automatically waive future violations.

27. Entire Agreement

These Terms and the policies incorporated into them constitute the agreement between you and SproutNest concerning your use of the website and purchases made through it.

They replace prior website terms concerning the same subject matter but do not replace express product warranties, order-specific commitments, or rights provided by applicable law.

28. Changes to These Terms

We may update these Terms to reflect changes in our services, operations, technology, or legal obligations.

The updated version will be posted on this page with a revised “Last Updated” date. Material changes will apply prospectively unless applicable law permits or requires otherwise.

The Terms in effect when an order was placed will generally continue to govern that order, except where a legally required change must apply.

29. Contact Information

Questions about these Terms of Service may be submitted to:

SproutNest Customer Support
Email: ionalewblopakq@gmail.com
Phone: +1 (936) 260-5549
Website: https://sproutnest.us

Business correspondence address:

SproutNest
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

This address is provided for business correspondence and is not necessarily a product return address. Returns must be sent only to the address supplied in our written return authorization.