Shipping & Delivery Policy

Last Updated: September 3, 2026

Thank you for shopping at SproutNest. This Shipping & Delivery Policy explains our order processing, shipping charges, estimated delivery times, tracking, address changes, delivery issues, and international shipping procedures.

This policy applies to purchases made directly through https://sproutnest.us.

1. Shipping Destinations

SproutNest ships gardening supplies to eligible addresses within the United States and to select international destinations.

Available shipping destinations may vary depending on:

Product type, size, and weight
Carrier availability
Local shipping restrictions
Customs or import regulations
Restrictions affecting liquids, chemicals, fertilizers, seeds, soil products, pest-control products, batteries, hazardous materials, live plants, or oversized products

Shipping availability will generally be shown during checkout. We reserve the right to cancel and refund an order if a product cannot legally, safely, or reasonably be shipped to the selected destination.

2. Order Processing Time

Orders are generally processed within 1–3 business days, Monday through Friday, excluding public holidays.

During peak seasons, promotional events, severe weather, inventory reviews, or periods of unusually high order volume, processing may take up to 5 business days.

Order processing time is separate from carrier transit time. An order is considered shipped after it has been transferred to the applicable carrier or fulfillment provider.

After placing an order, you should receive:

An order confirmation email
A shipping confirmation email after shipment
Tracking information when available

Receiving an order confirmation does not mean that the order has shipped or that every product is guaranteed to remain available. If an item becomes unavailable or cannot be fulfilled, we will contact you and provide an appropriate resolution, which may include cancellation and a refund.

3. Shipping Charges

Our standard shipping charge is:

Flat Shipping Fee: $6.90 per order

The applicable shipping charge will be displayed during checkout before payment is completed.

Additional charges may apply only where clearly disclosed before purchase, including for:

Expedited shipping
Oversized or unusually heavy products
Remote delivery locations
International destinations
Special handling requirements

Shipping charges are generally non-refundable after an order has shipped, except when the order is canceled, lost before delivery, incorrectly supplied, materially defective, or otherwise eligible for reimbursement under our Return & Refund Policy or applicable law.

4. Estimated Delivery Times

Estimated transit times after order processing are:

United States: 5–10 business days
International destinations: 10–20 business days

These estimates do not include order processing time.

For example, a United States order will generally require:

1–3 business days for processing
5–10 business days for estimated carrier delivery

Business days do not include Saturdays, Sundays, or public holidays.

Delivery estimates are not guaranteed delivery dates unless we expressly state otherwise in writing. Actual delivery may be affected by destination, product availability, carrier operations, customs processing, weather, seasonal demand, natural disasters, transportation disruptions, or other circumstances outside our reasonable control.

5. Shipping Confirmation and Tracking

When tracking is available, a shipping confirmation email containing the tracking number will be sent after the order ships.

Tracking information may require 2–5 days to begin displaying movement after a tracking number is issued. A newly issued tracking number may initially show a status such as “Label Created,” “Pre-Shipment,” or “Shipment Information Received.”

These preliminary statuses do not necessarily indicate that the package has been lost or delayed. Please allow sufficient time for the carrier’s tracking system to update.

Customers are responsible for providing a valid email address and checking spam or junk folders for order and shipping notifications.

6. Shipping Carriers

Depending on the destination, package size, product type, and available service, shipments may be transported by carriers such as:

USPS
UPS
FedEx
DHL
Regional or local delivery providers

We may use fulfillment partners or multiple carriers to complete delivery. The final-mile carrier may differ from the carrier initially shown in the tracking information.

Customers generally cannot select a specific carrier unless that option is offered during checkout.

7. Split Shipments

Orders containing multiple products may be divided into separate packages and delivered at different times.

This may occur because products are:

Stored at different fulfillment locations
Available at different times
Subject to different carrier or handling requirements
Too large or heavy to ship together safely

Separate tracking numbers may be provided for split shipments. No additional standard shipping fee will be charged solely because we divide an order into multiple shipments after checkout.

Please review all available tracking numbers before reporting a product as missing.

8. Address Changes

Please verify your shipping address carefully before completing your order.

Address-change requests should be submitted within 12 hours after the order is placed by emailing ionalewblopakq@gmail.com.

We will make reasonable efforts to update the address, but changes are not guaranteed after an order has entered processing, been transferred to a fulfillment provider, received a tracking number, or shipped.

SproutNest is not responsible for delays or additional costs resulting from address information entered incorrectly by the customer, except where applicable law provides otherwise.

9. Incorrect, Incomplete, or Undeliverable Addresses

Customers are responsible for providing a complete and accurate shipping address, including:

Recipient’s full name
Street address
Apartment, suite, building, or unit number
City, state, and postal code
Country
Valid contact information when required for delivery

If a package is returned because of an incorrect or incomplete address, refused delivery, failure to collect the package, or repeated unsuccessful delivery attempts, we may offer:

Reshipment after payment of any applicable additional shipping costs; or
A refund of the eligible product price after deducting original shipping charges and reasonable carrier return costs, where permitted by law

Refunds or reshipments can generally be processed only after the returned package has been received or its status has otherwise been verified.

10. Delivery Instructions

Customers are responsible for providing a shipping address where packages can be safely received.

Carriers may:

Leave packages at the door, mailbox, parcel locker, reception area, or another secure location
Transfer packages to a local carrier
Require a signature
Request collection from a carrier facility
Make multiple delivery attempts

SproutNest cannot guarantee that a carrier will follow special delivery instructions entered by the customer. Customers should contact the carrier directly when additional delivery arrangements are required.

11. Delayed Shipments

Carrier delays may occur because of:

Severe weather or natural disasters
Seasonal shipping volume
Transportation disruptions
Labor interruptions
Security inspections
Customs clearance
Incorrect or incomplete addresses
Remote delivery locations
Events outside our reasonable control

A temporary delay or lack of tracking updates does not necessarily mean that a package is lost.

If we become aware that an order cannot be shipped within the time stated at purchase, we will provide notice and an appropriate option, which may include consenting to a revised shipping date or canceling the affected order for a refund, as required by applicable law.

12. Lost Shipments

If tracking has not updated for an unusually long period or the package has not arrived within a reasonable time after the estimated delivery period, please:

Review all tracking information.
Check whether the order was divided into multiple shipments.
Contact the carrier for additional information.
Contact SproutNest at ionalewblopakq@gmail.com.

We may ask you to confirm your shipping address, provide additional information, or cooperate with a carrier investigation.

If a shipment is verified as lost before delivery, we will provide an appropriate remedy, which may include a replacement or refund, depending on product availability and applicable law.

13. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

Check your mailbox, front door, side door, garage, parcel locker, reception area, and other secure locations.
Ask household members, neighbors, building staff, or property management whether they accepted the package.
Confirm that the shipping address on your order is correct.
Allow until the end of the delivery day, as some carrier scans may appear before final delivery.
Contact the carrier for delivery details or geographic delivery confirmation.
Contact SproutNest if the package remains missing.

We will provide reasonable assistance with a carrier investigation. Claims are reviewed individually using available tracking records, delivery confirmation, address information, carrier findings, customer communications, and other relevant evidence.

A carrier’s “Delivered” status may serve as evidence of delivery, but it does not automatically determine the outcome of every claim. Any remedy will depend on the circumstances and applicable law.

14. Stolen Packages

Customers should use a secure delivery address whenever possible.

If a package appears to have been stolen after confirmed delivery, please notify the carrier and, where appropriate, local law enforcement or building management. We may request documentation relating to the reported theft before reviewing available options.

Replacement or refund eligibility will depend on the delivery evidence, carrier investigation, circumstances of the claim, and applicable law. SproutNest does not guarantee reimbursement for every package reported stolen after verified delivery.

15. Damaged Packages

Please inspect your order promptly after delivery.

If a package or product arrives damaged, contact us promptly and preferably within 7 days after delivery at ionalewblopakq@gmail.com.

Include:

Your order number
Clear photographs of the shipping package
Photographs of the shipping label
Photographs or video showing the damaged product
A description of the damage
Photographs of all packaging materials and included components

Please keep the damaged product, packaging, labels, and shipping materials while the claim is reviewed. Do not discard, repair, use, install, assemble, or return the product unless instructed to do so.

Available remedies are explained in our Return & Refund Policy. Reporting shipping damage within seven days helps us investigate the claim, but this notification period does not eliminate any non-waivable rights provided by applicable law.

16. Refused and Unclaimed Deliveries

Refusing delivery does not automatically create a right to a full refund and should not be used instead of following our authorized cancellation or return procedure.

If a shipment is refused, unclaimed, or returned after unsuccessful delivery attempts, any refund or reshipment will be reviewed after the package is returned or its status is verified.

Original shipping charges, return transportation costs, customs charges, and other reasonable carrier fees may be deducted from an available refund where permitted by law.

17. International Shipping

International shipping availability depends on the product and destination.

International customers may be responsible for:

Import duties
Customs charges
Value-added taxes
Brokerage fees
Local handling fees
Other government or carrier charges

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

Customs authorities may open, inspect, delay, reject, or restrict a shipment. SproutNest cannot control customs-processing times or guarantee that every product will be permitted into every country.

Customers are responsible for reviewing local import restrictions before ordering. If an international shipment is refused, unclaimed, rejected by customs, or returned because required charges were not paid, any available refund may exclude original shipping charges, return shipping costs, duties, taxes, and related fees, to the extent permitted by law.

Nothing in this section limits consumer rights that cannot lawfully be excluded.

18. Restricted Products

Certain gardening products may be restricted or prohibited in particular states, territories, or countries. These may include:

Seeds and plant materials
Soil and growing media
Fertilizers and soil amendments
Pesticides and pest-control products
Chemicals and liquids
Batteries
Pressurized, flammable, hazardous, or regulated products
Oversized or unusually heavy equipment

We may cancel an affected product or order if shipping it would violate carrier rules, safety requirements, import restrictions, or applicable law. If we cancel for this reason before shipment, the affected amount will be refunded to the original payment method.

19. Order Cancellations

Cancellation requests must be submitted within 12 hours after purchase.

We will make reasonable efforts to accommodate the request, but cancellation is not guaranteed once processing or fulfillment has begun.

If an order has already shipped, it normally cannot be canceled. The customer may request an eligible return after delivery in accordance with our Return & Refund Policy.

20. Relationship to Other Policies

Returns, exchanges, refunds, and damaged-product claims are also governed by our Return & Refund Policy.

If this Shipping & Delivery Policy conflicts with another store policy, the provision most specifically applicable to the issue will generally govern, subject to applicable law.

Nothing in this policy excludes or limits a consumer right that cannot legally be waived.

21. Contact Information

For shipping and delivery questions, contact:

SproutNest Customer Support
Email: ionalewblopakq@gmail.com
Phone: +1 (936) 260-5549
Website: https://sproutnest.us

Business correspondence address:

SproutNest
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

This business address is not necessarily a product return address. Do not send returns to this address unless our customer support team has expressly authorized it in writing.

We generally respond within 1–2 business days, Monday through Friday.