Privacy Policy

Privacy Policy

Last Updated: September 3, 2026

SproutNest operates this online store and website, including the related content, products, features, tools, and customer services collectively referred to in this Privacy Policy as the “Services.”

SproutNest uses Shopify to operate and provide the Services. This Privacy Policy explains how we collect, use, disclose, retain, and otherwise process personal information when you:

  • Visit or use https://sproutnest.us
  • Create or use a customer account
  • Purchase, return, or review a product
  • Subscribe to marketing communications
  • Contact customer support
  • Otherwise interact with SproutNest

This Privacy Policy should be read together with our Terms of Service and Your Privacy Choices page.

If this Privacy Policy conflicts with our Terms of Service concerning the collection, use, or disclosure of personal information, this Privacy Policy will govern that privacy-related issue.

Please review this Privacy Policy carefully. It is intended to provide notice of our privacy practices and does not waive any privacy right that cannot legally be waived.

1. Who Is Responsible for Your Information

SproutNest is responsible for the personal information it controls in connection with operating the store, processing orders, providing customer service, and carrying out the other activities described in this Privacy Policy.

Shopify and other service providers may also process personal information for their own purposes or as service providers acting on our behalf, depending on the particular activity.

Our contact information appears at the end of this Privacy Policy.

2. Meaning of Personal Information

“Personal information” means information that identifies, relates to, describes, can reasonably be linked with, or could reasonably be associated with an individual or household.

Personal information does not generally include information that has been lawfully made public, aggregated, anonymized, or de-identified so that it cannot reasonably be linked to an identifiable person.

The exact definition may vary under applicable law.

3. Categories of Personal Information We Collect

The personal information we collect depends on how you interact with SproutNest, which website functions you use, your location, and the services enabled on our store.

We may collect the following categories of personal information:

Contact Information

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Country, state, city, and postal code

Account Information

  • Customer account username
  • Encrypted or protected account credentials
  • Account preferences and settings
  • Saved addresses
  • Wishlist or saved-product information
  • Account activity

Order and Transaction Information

  • Products viewed, added to a cart, purchased, returned, exchanged, or canceled
  • Order number and order history
  • Product preferences
  • Discount or promotional code usage
  • Shipping and delivery information
  • Return and refund records
  • Customer service history
  • Transaction date, amount, and status

Payment Information

  • Payment method
  • Billing information
  • Payment authorization and confirmation
  • Transaction identifiers
  • Limited payment card details supplied by a payment processor, such as card type and last digits

Complete payment card information is generally collected and processed by Shopify, payment processors, banks, or other authorized payment providers rather than stored directly by SproutNest.

Communications

  • Emails and messages sent to customer support
  • Return, refund, and shipping requests
  • Product questions
  • Reviews, photographs, and other submitted content
  • Records of customer service communications
  • Survey or feedback responses

Device and Technical Information

  • Internet Protocol address
  • Browser type and version
  • Device type
  • Operating system
  • Language and regional settings
  • Network connection information
  • Device and advertising identifiers
  • Cookie and similar technology identifiers

Website Usage Information

  • Pages and products viewed
  • Links and buttons selected
  • Search terms
  • Cart activity
  • Referring and exit pages
  • Dates and times of visits
  • Session activity
  • Interaction with emails or advertisements
  • General browsing behavior on our website

Approximate Location Information

We may derive an approximate location, such as country, state, or city, from your IP address. We do not intend to collect precise device geolocation unless a particular function clearly requests it and applicable consent is obtained.

Inferences and Preferences

We may draw limited inferences from purchase and browsing activity, such as likely product interests, gardening preferences, or marketing audiences.

Fraud-Prevention and Security Information

  • Login and account activity
  • Payment risk indicators
  • Device and network signals
  • Suspected fraud information
  • Chargeback and dispute records
  • Order verification information
  • Records reasonably necessary to protect our customers and store

4. Sensitive Personal Information

Certain information—such as account credentials, payment information, and precise identification data—may be considered sensitive personal information under some laws.

We use sensitive personal information only for purposes reasonably necessary to:

  • Process payments and complete transactions
  • Maintain account security
  • Prevent fraud
  • Provide requested products and services
  • Comply with legal obligations
  • Perform other legally permitted activities

We do not intend to use sensitive personal information to infer characteristics about customers beyond what is reasonably necessary to provide and protect the Services.

Please do not send complete payment card numbers, account passwords, government identification numbers, or unnecessary sensitive information through ordinary email.

5. Sources of Personal Information

We may collect personal information from the following sources:

Directly From You

We collect information that you provide when you:

  • Place an order
  • Create or update an account
  • Contact customer support
  • Request a return or refund
  • Subscribe to communications
  • Submit a review
  • Complete a form
  • Participate in a promotion
  • Otherwise communicate with us

Automatically Through the Services

We and our technology providers may automatically collect information when you visit or interact with our website through:

  • Cookies
  • Pixels
  • Tags
  • Local storage
  • Analytics tools
  • Log files
  • Software development tools
  • Similar technologies

From Shopify and Service Providers

We may receive information from Shopify and providers that help us operate the store, including:

  • Payment processors
  • Shipping carriers
  • Fulfillment providers
  • Fraud-prevention services
  • Analytics providers
  • Customer support tools
  • Email and marketing providers
  • Website hosting and technical providers

From Advertising and Business Partners

When permitted by law, we may receive information from advertising platforms, social media services, marketing partners, referral sources, or other business partners.

From Public and Lawful Sources

We may receive information from publicly available records, government bodies, fraud-prevention databases, or other lawful sources when reasonably necessary for security, compliance, or dispute resolution.

6. How We Use Personal Information

We may use personal information for the following purposes:

Providing Products and Services

  • Process and fulfill orders
  • Verify and process payments
  • Arrange shipping and delivery
  • Send order and tracking notifications
  • Process returns, replacements, cancellations, and refunds
  • Maintain customer accounts
  • Remember carts and preferences
  • Respond to product questions
  • Provide customer support
  • Enable reviews and other website functions

Personalizing and Improving the Services

  • Remember customer preferences
  • Recommend relevant products
  • Analyze how customers use the website
  • Improve navigation and shopping functions
  • Diagnose technical problems
  • Develop products, content, and services
  • Measure website performance

Communicating With You

  • Send order confirmations
  • Provide delivery and tracking updates
  • Respond to requests and complaints
  • Send account and security notifications
  • Inform you of material policy or service changes
  • Request information needed to resolve an order issue

Marketing and Advertising

Where permitted by law, we may use personal information to:

  • Send promotional emails
  • Measure marketing performance
  • Understand likely customer interests
  • Create advertising audiences
  • Display advertisements on our website or other platforms
  • Personalize marketing based on website and shopping activity

You may unsubscribe from promotional emails at any time. Depending on your location, you may also opt out of activities considered sale, sharing, or targeted advertising, as explained on our Your Privacy Choices page.

Security and Fraud Prevention

  • Authenticate accounts and transactions
  • Detect and prevent fraudulent orders
  • Investigate unauthorized activity
  • Protect payment and account security
  • Prevent misuse of returns and refunds
  • Enforce our policies
  • Protect customers, service providers, and SproutNest

Legal and Business Purposes

  • Comply with applicable laws
  • Maintain tax and accounting records
  • Respond to lawful government or court requests
  • Establish, exercise, or defend legal claims
  • Investigate policy violations
  • Handle payment disputes and chargebacks
  • Conduct audits
  • Complete a merger, acquisition, restructuring, sale, or similar transaction

7. Legal Bases for Processing

Where laws such as the General Data Protection Regulation or United Kingdom data protection law apply, we process personal information under one or more of the following legal bases:

Performance of a Contract

Processing may be necessary to:

  • Accept and fulfill an order
  • Process payment
  • Deliver products
  • Provide customer service
  • Process an approved return or refund
  • Manage a customer account

Legitimate Interests

We may process information for legitimate business interests such as:

  • Operating and improving our store
  • Preventing fraud
  • Maintaining security
  • Understanding website performance
  • Providing relevant customer service
  • Defending legal claims

We consider the nature of the information and the potential effect on individual rights before relying on legitimate interests.

Consent

We may rely on consent for:

  • Certain cookies or tracking technologies
  • Certain marketing communications
  • Certain targeted advertising activities
  • Other processing where consent is legally required

You may withdraw consent at any time, subject to applicable law. Withdrawal will not affect processing that lawfully occurred before withdrawal.

Legal Obligation

We may process information when necessary to comply with tax, accounting, consumer protection, sanctions, court, regulatory, or other legal obligations.

8. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

  • Keep the website functioning
  • Remember customer preferences
  • Maintain carts and account sessions
  • Enable checkout and payment
  • Protect against fraud
  • Understand website traffic
  • Measure website performance
  • Support analytics
  • Measure advertising
  • Personalize content or advertising

Necessary Cookies

Necessary cookies support essential website functions such as security, checkout, account access, cart functions, and fraud prevention. Disabling them may prevent parts of the website from working properly.

Functional Cookies

Functional cookies remember preferences and provide enhanced website features.

Analytics Cookies

Analytics cookies help us understand how visitors interact with the website and identify opportunities for improvement.

Advertising Cookies

Advertising cookies and similar technologies may be used to measure advertising or show advertising based on your interests and activity.

Where required, optional cookies will be used according to the choices provided through our website’s privacy controls.

You may manage cookies through:

  • Our cookie or privacy preference controls, where available
  • Your browser settings
  • Your device settings
  • Supported opt-out preference signals such as Global Privacy Control

Deleting cookies or changing devices or browsers may require you to renew your choices.

9. Global Privacy Control and Do Not Track

Where required by applicable law, we treat a legally valid Global Privacy Control signal as a request to opt out of the sale or sharing of personal information or targeted advertising for the browser and device transmitting the signal.

If the transmitting device can be associated with an identifiable customer account, we may apply the request to the account when required by law and technically feasible.

Because there is no universally accepted standard for every browser “Do Not Track” signal, we may not respond to signals other than legally recognized opt-out preference signals such as GPC.

More information is available on our Your Privacy Choices page.

10. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients for the purposes described in this Privacy Policy:

Shopify

Our online store is hosted and supported by Shopify. Information submitted through the Services is transmitted to and processed by Shopify to provide ecommerce, account, checkout, payment, security, analytics, personalization, and related functions.

Payment Providers

Payment processors, banks, card networks, digital wallet providers, and fraud-prevention services may process information to authorize payments, prevent fraud, issue refunds, or manage disputes.

Fulfillment and Shipping Providers

We may disclose information to:

  • Product suppliers
  • Warehouses
  • Fulfillment providers
  • Shipping carriers
  • Customs brokers
  • Delivery partners

This information is used to prepare, ship, track, and deliver orders and handle shipping claims.

Technology and Operational Providers

We may disclose information to providers assisting with:

  • Website hosting
  • Cloud storage
  • Technical support
  • Customer service
  • Email delivery
  • Analytics
  • Security
  • Fraud prevention
  • Review management
  • Data management
  • Business operations

Advertising and Marketing Partners

Where permitted, we may disclose identifiers, device information, and website activity to advertising, social media, or marketing partners to measure campaigns, build audiences, and display advertising.

Under some U.S. state privacy laws, these activities may be considered a “sale,” “sharing,” or targeted advertising, even if no money is exchanged.

Applicable opt-out instructions are provided on our Your Privacy Choices page.

Professional Advisers

We may disclose information to lawyers, accountants, auditors, insurers, financial advisers, consultants, and other professional advisers when reasonably necessary.

Government Authorities and Legal Parties

We may disclose information when reasonably necessary to:

  • Comply with applicable law
  • Respond to a valid subpoena, court order, warrant, or government request
  • Protect legal rights
  • Investigate fraud
  • Address security or safety concerns
  • Establish, exercise, or defend legal claims

Business Transactions

Personal information may be disclosed in connection with a merger, acquisition, financing, restructuring, insolvency, sale of assets, or similar transaction, subject to applicable legal protections.

With Your Direction or Consent

We may disclose information when you direct us to do so, request a particular integration or delivery arrangement, or otherwise provide legally valid consent.

11. Sale, Sharing, and Targeted Advertising

We do not describe ordinary disclosures to payment processors, shipping carriers, or service providers acting under appropriate restrictions as selling personal information for money.

However, some advertising and analytics disclosures may be legally defined as the “sale” or “sharing” of personal information or processing for targeted advertising under certain U.S. state laws.

Depending on where you reside, you may have the right to opt out of these activities.

To submit an opt-out request:

Email: ionalewblopakq@gmail.com
Subject: Privacy Choices Request

You may also use available website privacy controls or a legally recognized Global Privacy Control signal.

Please review our Your Privacy Choices page for complete instructions.

12. Relationship With Shopify

Shopify provides the ecommerce infrastructure used by SproutNest and processes personal information about customer access to and use of the Services.

Information submitted through our store may be transmitted to Shopify and other providers located in countries other than your country of residence.

Shopify may also process information for its own purposes, including providing, securing, personalizing, and improving Shopify services. Certain enhanced Shopify features may use information about your interactions with SproutNest, Shopify, and other Shopify merchants.

Where Shopify independently determines the purposes and means of processing, Shopify is responsible for that processing and for responding to applicable privacy requests concerning it.

You can learn more at:

13. Third-Party Websites and Services

Our website may contain links to external websites, social media platforms, payment providers, or other third-party services.

We do not control independent third-party services and are not responsible for their privacy, security, content, or data-handling practices.

If you follow an external link or provide information to a third party, review that party’s privacy policy before submitting personal information.

A link does not necessarily mean that SproutNest endorses or is affiliated with the third-party service.

14. Publicly Submitted Content

Information submitted through public or semi-public features—such as product reviews, comments, social media posts, or photographs—may be visible to other users.

Do not include sensitive personal information in publicly submitted content.

If you wish to request removal of content you submitted, contact us. We will review the request subject to applicable law, recordkeeping requirements, and the rights of other parties.

15. Marketing Communications

We may send promotional emails when permitted by law.

You may unsubscribe by:

After unsubscribing, you may continue to receive transactional or service-related communications concerning:

  • Orders
  • Payments
  • Shipping
  • Returns or refunds
  • Customer support
  • Account security
  • Material policy changes
  • Other non-promotional matters

We do not guarantee immediate removal from every campaign, but we will process valid unsubscribe requests within the period required by applicable law.

16. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system, transmission method, or storage system is completely secure. We cannot guarantee absolute security.

You can help protect your information by:

  • Using a strong and unique password
  • Keeping account credentials confidential
  • Avoiding sensitive information in ordinary email
  • Signing out of shared devices
  • Promptly reporting suspected unauthorized access

If we become aware of a personal-data breach requiring notification, we will provide notice as required by applicable law.

17. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Fulfill and document transactions
  • Maintain customer accounts
  • Provide customer support
  • Process returns and warranties
  • Prevent fraud
  • Resolve disputes and chargebacks
  • Comply with tax, accounting, and legal obligations
  • Enforce agreements
  • Establish or defend legal claims

Retention periods vary according to:

  • The type and sensitivity of information
  • The nature of our relationship with you
  • The status of an order or account
  • Legal limitation periods
  • Tax and accounting requirements
  • Fraud-prevention and security needs
  • Whether deletion is technically and legally feasible

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable law and technical limitations.

18. International Processing and Transfers

SproutNest operates from Hong Kong and uses service providers that may process information in the United States, Canada, Hong Kong, and other countries.

These countries may have privacy laws different from those in your country of residence.

When applicable law requires safeguards for an international transfer, we and our providers may use recognized mechanisms such as:

  • Adequacy decisions
  • Standard contractual clauses
  • Approved contractual safeguards
  • Other legally recognized transfer mechanisms

You may contact us for additional information about safeguards applicable to your information, subject to legal and confidentiality limitations.

19. Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you are a parent or guardian and believe a child has provided personal information to us, contact us so we can investigate and, where appropriate, delete it.

We do not knowingly sell or share the personal information of individuals under 16 without the authorization required by applicable law.

Parents and guardians should supervise minors’ use of gardening products, particularly products involving blades, tools, chemicals, fertilizers, pesticides, batteries, small parts, or powered equipment.

20. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

  • Request access to personal information
  • Request information about collection, use, and disclosure
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Obtain a portable copy of certain information
  • Withdraw consent
  • Object to or restrict certain processing
  • Opt out of sale, sharing, or targeted advertising
  • Limit certain uses of sensitive personal information
  • Appeal a decision concerning a privacy request
  • Submit a complaint to a privacy or data-protection authority
  • Exercise applicable rights without unlawful discrimination

These rights are subject to legal definitions, exceptions, verification requirements, and jurisdictional limitations.

21. Exercising Your Rights

To submit a privacy request, contact:

Email: ionalewblopakq@gmail.com
Subject: Privacy Rights Request

Please provide:

  • Your full name
  • The email address associated with your account or order
  • Your state or country of residence
  • The right you wish to exercise
  • Sufficient information to identify the relevant records

Do not include complete payment card details, passwords, or unnecessary government identification in your initial request.

Additional instructions are provided on our Your Privacy Choices page.

22. Verification of Requests

We may need to verify your identity before processing certain privacy requests.

Verification may involve confirming information such as:

  • Email address
  • Order number
  • Shipping or billing details
  • Recent transaction information
  • Account information

We will request only information reasonably necessary for verification.

If we cannot verify a request, we may be unable to disclose, correct, or delete information. Opt-out requests generally do not require identity verification unless necessary to identify the relevant account or information.

23. Authorized Agents

Where permitted by law, an authorized agent may submit a request on your behalf.

We may require proof of authorization, verification of your identity, or direct confirmation that you authorized the agent.

We may decline an agent’s request when sufficient authorization is not provided, except where applicable law requires otherwise.

24. Appeals and Complaints

If we deny a privacy request and applicable law provides a right to appeal, you may submit an appeal by emailing:

ionalewblopakq@gmail.com
Subject: Privacy Request Appeal

Include the original request, our response, and the reason for the appeal.

You may also have the right to complain to your local privacy or data-protection authority.

We encourage you to contact us first so we have an opportunity to review and address your concern, but doing so does not prevent you from contacting an authority where you have the legal right to do so.

25. California and Other U.S. State Privacy Disclosures

Residents of certain U.S. states may have privacy rights concerning:

  • Access
  • Correction
  • Deletion
  • Portability
  • Sale or sharing
  • Targeted advertising
  • Certain profiling
  • Sensitive personal information
  • Appeals
  • Non-discrimination

The categories of personal information we may have collected and disclosed during the relevant legal period are described in Sections 3, 5, 6, and 10 of this Privacy Policy.

We collect and use these categories for the business and commercial purposes described in Section 6.

We do not knowingly sell or share personal information belonging to individuals under 16 without legally required authorization.

To exercise an applicable right, follow the procedures in Sections 21–24 or visit our Your Privacy Choices page.

26. European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have rights to:

  • Access personal information
  • Correct inaccurate information
  • Request deletion
  • Restrict processing
  • Object to processing based on legitimate interests
  • Receive portable information
  • Withdraw consent
  • Complain to a supervisory authority

You may object to direct marketing at any time.

When processing is based on consent, withdrawal does not affect the lawfulness of processing completed before consent was withdrawn.

These rights may be subject to legal exceptions and verification requirements.

27. Non-Discrimination

We will not unlawfully discriminate against you because you exercised an applicable privacy right.

This does not prevent us from offering a lawful financial incentive, loyalty program, discount, or service difference that complies with applicable law.

28. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our:

  • Privacy practices
  • Website functions
  • Service providers
  • Products and services
  • Legal or regulatory obligations

The revised policy will be posted on this page with an updated revision date. We will provide additional notice or obtain consent when required by applicable law.

Material changes will generally apply prospectively unless the law permits or requires otherwise.

29. Contact Information

For questions about this Privacy Policy, our privacy practices, or your privacy rights, contact:

SproutNest Privacy Support
Email: ionalewblopakq@gmail.com
Phone: +1 (936) 260-5549
Website: https://sproutnest.us

Business correspondence address:

SproutNest
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong